Customer Reviews

Access Security, Inc. has been helping individuals throughout Washington for decades with our security system products and services. Throughout this time we have received a ton of feedback from our customers letting us know just how happy they have been with the products and services we provide. Below is just a small collection of some of the wonderful words that have been shared with us throughout the years. We look forward to adding your voice to our ever-growing list of satisfied customers in the near future.

“I was having a hard time entering codes for my staff on the alarm system. After calling Patrick from Access Security, he came out within the next couple of days to help me with my issue. Come to find out, my equipment was faulty and I needed a whole new system. They installed that right away and now it works great! Thank you both Patrick and Mary for helping us get straightened out. We really appreciate your friendliness and your prompt attention. I love knowing that the business is safe!”
- Tauni M.

“Access Security rates very high in customer service. They listen to your needs, provide sound suggestions, and always deliver on time and on budget. I've used them for several years and have not had any reason to consider changing to another company. They are simply great folks.”
- Ed T.

“We have been completely satisfied with our contact with the Kunkels and their staff of Access Security. We have been customers of Tom & Pat Kunkel for eleven plus years. They have always been courteous, kind, professional, very helpful, very concise on the phone, when we have needed help. They are like family, any time we talk they always ask how we are doing and remember our names. We changed to Access Security from a National Company because we were not happy with their service. In searching for another Company our neighbor suggested Access Security because they were completely satisfied with them. We would highly recommend Access Security to anyone.”
- Ron & Sue R. of Union, WA.

“After experiencing an attempted break-in, we contacted Tom for help. In the more than 10 years since he set up our system, our neighbors on both sides have had break-ins—but not us (yea for that little red light warning off those bad guys!). We appreciate that the monitoring is done out of our area in case of a local emergency—and how quick they are to call and check that all is OK when we haven't turned off our system before entering our home or when we've let something burn in the oven. As for the Access Security staff, they are knowledgeable, helpful, and (most importantly to us) patient when we have questions about our system.”
- Darleen

“We have been a customer of Access Security for over a decade and have had relatively trouble free monitoring and great customer service. The security system provides a high level of security for our staff who often works into the evenings. The smoke and fire monitoring system not only gives us peace of mind, but also saves on our insurance costs. Easy to recommend Tom, Pat and crew at Access Security!”
- Awards West-Printwares

“Over the last 12 years we have has two alarm monitor systems installed. We are happy with the performance of these systems. The most recent system also has video monitoring and recording. We enjoyed working with Access Security and do highly recommend them!”
- Lionell A.

“Installation was quick and any issues that have arrived have been promptly dealt with. Innovation a great key element. No contracts a big plus.”
- A Local Customer

“Tom, your staff is awesome as you well know.”
- Glenn

“We were broken into a couple of times in one of our locations, but since getting my alarm system installed, we have peace of mind with the monitoring and alarm. It truly deters thieves. We have our primary house alarm through Access Security and can leave our house for trips with no worries. The installation was professional, and all alarm monitoring questions have been answered quite quickly and professionally in the office. I can't say enough good things about Access Security.”
- Margie

“I have had my system for about 8yrs and have been very happy with the service. The only thing was that the voice action from the system stopped working 2yrs ago and I would need to replace the main control box $$$$ if I want it back. I'm Very happy with the service.... Thanxs”
- Kevin L.

“Our church has had the Access Security Fire Alarm System for almost 10 years. We've been happy with the treatment this company and the people who stand behind it have given us. Always prompt and attentive. Recently we had a misunderstanding regarding a billing statement. Tom addressed the issue very fairly demonstrating his integrity not only as a person, but a businessman. He runs his company as he lives - exemplifying his Christian values. He listens and takes customer concerns/satisfaction seriously. Genuine people, genuine company. No problem giving them a five star recommendation!”
- Geri

“I have known Tom Kunkel for several years and appreciate the work he and his staff have done for us. They are very knowledgeable and kind. Their response to phone calls and emails has been very prompt and they fix our problems quickly. I also appreciate the time they take to provide us with the best service and products that fit our needs. I highly recommend Tom and Access Security!”
- Nelly A.

“I have known Tom for 15 years as his pastor and friend, and have closely observed his business ethics and practices during great times and lean times. I consider him one of the most positive, helpful, and self-sacrificing business owners I have ever known. Even at his down expense, and even when it's not his fault, he makes things right and honors the customer above all. He doesn't sell you things you don't need, but provides services to his clients they know they need and does it with a smile. That's what he did for our church when, after many years of patiently waiting for us, we were ready. I highly recommend Tom Kunkel and Access Security!”
- Jason W.

“Since before I joined the company in 1999 Rainier Connect has been using Access Security. The system has proven to be reliable and simple to use. On the rare occasion we have questions or wish to make changes, the support from Access Security is provided timely and thorough. I highly recommend their services to any local business in search of security and alarm services.”
- Amanda

“I have been doing business with Access for about 20 years at two locations - 15 years at my present location. When the system was installed my wife had some definite demands on the appearance of the final product and it was not an easy install because of her needs, Access met those needs without complaining or any additional charges. Tom and his crew have been easy to work with and over the years very supportive of our needs. I must not forget to mention Pat for her knowledge and support. Good people.”
- Fred

“Patrick has done a great job of maintaining our system. Thank you Access Security for the update.”
- Kimber

“I've had Access Security for 15 years. In that time the service has always been exceptional and fast. When we need someone to take care of an issue they've always been there to take care of us. They're demeanor has always been professional and pleasant with a good dose of good humor. The system has always performed for us. I would have absolutely no reservations about referring Tom and his company to anyone who needs a security system.”
- John Pollman Insurance

“Access Security installed our monitored security and fire system in 1994 and has serviced it since. The service has been timely in a quick and pleasant manner. My wife and I would not be without it. We really feel secure at home and away. We feel the ASI is a deterrent and prevents a lot of false alarms by us. We would recommend SECURITY ACCESS install a monitored security and fire system for any one.”
- Tony T.

“Access security is professional, secure and very responsive to our needs. We give it five stars.”
- James T.

“Patrick was not only fast but he did one hell of a good job working on my system! Give that guy a raise! Thank you”
- Rock

Contact our alarm system professionals when you are looking for talented specialists ready to handle all of your security system needs. Our team has a proven history of successfully helping customers located throughout the communities of Lewis County, Thurston County, Clark County, and Cowlitz County, Washington, as well as the surrounding areas